Hi Dan, Thanks for posting your query on Microsoft community. We understand the inconvenience caused and we will try our best to resolve the issue. This issue might occur if some of the hardware setting s got corrupted or may the driver for the cam is not updated. I suggest you to try the below methods and check if it helps. Method 1: Run hardware and device troubleshooter. Phone and Tablet Apps The best of what Sony has to offer on iOS or Android. Drivers, Firmware & Software. Plus any original Sony software and device. Sony HDR-UX5 Camcorders driver download center. Sony HDR-UX5 Camcorders driver download is a property of Sony HDR-UX5 Camcorders driver download respective authors, vendors and developers. Sony HDR-UX5 Camcorders driver download center. Sony HDR-UX5 Camcorders driver download is a property of Sony HDR-UX5 Camcorders driver download respective authors, vendors and developers. Follow the below steps: a) Type “ Troubleshooting” without quotes in the Search box and hit enter. B) Select “ Hardware and Sound” from the Troubleshooter Window. C) Select “ Hardware and Devices” under Devices option. D) Follow the On Screen instructions. Method 2: Try installing the Handy Cam driver in compatibility mode. To know how to install a program in compatibility mode, refer to the below link: Note: Applies to Windows 10 as well. Hope this helps.
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